We provide customer care for your clients, who uses different comunicating tools, who‘s got good idea of their requirements and requires proffesional adittude during contact. Future is not about phones, but it‘s about giving customers care trough comunnication channels that they choose: web, e-mail, phone call, chat, social media, video call, mobile applications or personal contact. Fast providing of information and requests across all communication channels is essential to maintain customer loyalty and trust. We have trained staff and we are technologicaly ready to provide multi-channel contact centres in one system according to guaranteed quality of services without needs of investing from your side.
Come and see our work! We will show you our work environment and quality of our services live.
Services overview
Information line operation
Do you need to handle basic customer inquires and current status trough reception or one-man can’t handle it? Are you thinking about outsourcing information line? We will prepare tailor made services right for you within shared operator for smaller projects or we will make dedicated team for bigger companies. You will allways get required quality of service, clear reporting and opportunity to control everything trough records of every call.
Operation of customer care within a multi-channel center
Do you need to handle basic customer inquires and current status trough reception or one-man can’t handle it? Are you thinking about outsourcing information line? We will prepare tailor made services right for you within shared operator for smaller projects or we will make dedicated team for bigger companies. You will allways get required quality of service, clear reporting and opportunity to control everything trough records of every call.
Live Assistant - premium customer care
Video chatting with interactive elements for helping with settings of devices,
assisted shoping, selecting accessories or settlement of complaint.
How it works?
Seller. Expert, or your customer support controls online meeting thanks to set of camera, headset with microfon and special touchscreen with backward projection. You can control pre-prepraed and dynamicly generated virtual objects using touch gestures and your meeting becomes live, interactive and fun.
Your client, customer or business partner needs only device with internet connection to make the meeting come true. Customer will have an opportunity to control what is happening on the screen using touch gestures, mouse clicking, or trough keyboard.
Live Assisstant stands for connecting traditional video calls with unique connection and usage of bilateral interaction using different kinds of elements, such as photos, illustration, texts, controls and forms.
Live Assistant increases communication effectivity thanks to affiliating advantages of personal act with speed and easiness of online solutions.
Why use Live Assistant for your customers?
• It joins advantages of onine world and personal meeting
• Service is avaliable from every device connected to the internet
• Visual and interactive experience for your customers
• Fast and illustrated solution of mostly complicated needs of a customer, that’s hard to solve trough e-mail or phone call
• Help with product selection from your portfolio including help with order
• High customer satisfaction with premium service.
For Samsung customers we provide Premium online support service in form of interactive chat Live Assistant named Samsung Live Assistant.
Customer satisfaction tracking
Do you want to run customer line by yourself, but at the same time you would like to have independent view on quality of your customer care? Does external contact center operates your customer care and do you want to have control of quality?
Within control calls we will track satisfaction of selected customers with query processing on info line, with service repair or settlement of claim for you.
Loyalty program management
Do you want to prepare tailor-made loyalty program? We will prepare solution from design to implementation from one supplier for you. By default we provide for customers:
• Concept design of program
• Complete IT security for data management
• Creating and managing website
• Development of mobile application
• Evaluation, collection and managing inputs, sending gifts
• Operation of customer loyalty program
Management of consumer competitions
We will prepare tailor-made solution from design to implementation from on supplier.
This includes activities connected with:
• Analytics and design of contest principle
• Preparing rules with verifying legislative framework of competition
• Development and usage IT solutions for implementation of contest
• Preparing and creating communication channels (SMS, internet, Social networks)
• Competition evaluation and recommendations for furher competitions
• Communicatinf with customers (information line, customer support)